Shipping & Returns
Shipping Policy
Whoop whoop! Free US Shipping alert! We'll happily ship your goodies to you with our standard shipping option- no extra cost. If you're shipping to a P.O. Box, we'll use the USPS delivery option through our standard shipping method. But hey, if you're in a rush, we've got your back! You can pick our Expedited or Rush shipping options for a small fee. Please note that choosing these options won't affect the production time for customized items. Once your customized item is ready, we'll ship it out lickety-split with the shipping method you chose at checkout. Our Standard Shipping is awesome: we'll take 2-3 days to process/produce your order (backorders 7-10 days), and then voila! In 3-5 business days, your order will be in your hands. Sorry, international friends! We're not quite there yet with international shipping, but we're working on it. Don’t worry, we'll have you covered soon!
Return/Exchange Policy
Giselle Stella's got your back with a 14-day return/exchange policy for eligible online purchases. If you changed your mind, no worries! Simply send back the item to the distribution center in its original packaging with tags attached, and you'll get a full refund. But as with all good things, there are a few restrictions. Items that have been customized, Giselle Stella branded goodies, and sale items are considered final sale and cannot be returned or exchanged. However, for all other unused and unworn items, you have 14 days to return the product to the distribution center to receive a full refund. Keep in mind, though, that Giselle Stella does not cover the cost of return shipping. To send something back, just drop an email to returns@gisellestella.com with your order number and reason for return, and our team will give you the RMA# and shipping information you need or fill out form bellow.
Promo Items
Listen up savvy shoppers! If you snagged a deal during our "Gift With Purchase" or "Buy One, Get One Free" promotion, you're fortunate! You can still return your purchase, but make sure to include the gifted product to get a full refund. If that gift is missing in action, we'll have to deduct the retail value from your refund. And sorry, but gifted goodies can't be returned or exchanged. But wait, there's more! Our promotions are like hotcakes and are offered on a first-come, first-served basis. So, to grab that sweet deal, enter the promotion code at online checkout. Just remember, our promos can't be combined with other offers or applied to previous purchases, sales tax, or shipping charges. Each promo has its own unique terms and is only valid for a certain date and timeframe. Happy shopping!
