FAQ's
Frequently Asked Questions
What is the duration of the shipping process?
What is the duration of the shipping process?
Standard Shipping: 2-3 business days for your order to be processed & 3-5 Days for delivery
Expedited Shipping: Before 12pm EST will ship same day. Allow 1-2 business days for delivery
What is the Return Policy?
What is the Return Policy?
14-day return/exchange policy for eligible online purchases
Packaged not received/Lost Package
Packaged not received/Lost Package
Giselle Stella is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.
Discount Code Not Working?
Discount Code Not Working?
Discount codes are applicable only for a specific sales period and have a limited duration. Once a discount code expires, it cannot be applied to your order. Please note that discounts are not applicable to custom items. Additionally, only one discount can be applied per order.
Warranty Information
Warranty Information
Giselle Stella is committed to delivering high-quality jewelry products to our customers. To reinforce this, we offer a lifetime guarantee for all non-custom, Gold Plated, Gold Filled, and Vermeil jewelry purchases. In the event your piece becomes damaged, fades, or stops working during normal wear, this guarantee entitles you to a one-time replacement
How do I protect my jewelry?
How do I protect my jewelry?
Keep them away from water and sauna sessions (except Stainless Steel Jewelry- These are water resistant), and store them neatly in their dust bag. Don't let your jewelry rub against each other and avoid perfumes and other chemicals products. This could destroy the jewelry finish and cause color change. And last but not least, watch out for chlorine and avoid over-polishing your gold plated or vermeil pieces – they're perfection just the way they are!